Shipping Info & Exchange Policy

SHIPPING PAUSED - CANADA POST STRIKE

Update 27th Novemeber: Canada Post initiated a strike on November 15, temporarily pausing our ability to ship packages. While orders are placed, our team is diligently preparing and labeling them so they are ready to ship as soon as services resume.

We are actively exploring alternative shipping options. However, due to our remote location, finding an affordable courier during the strike has not yet been feasible.

We are monitoring strike updates daily and will keep customers informed as new information becomes available. For any questions or concerns, please contact us at Sales@shambhalamusicfestival.com.

ORDER PACKAGING NOTICE

We are a small grassroots organization and therefore, orders are only packaged once a week (please allow up to 7 days for processing your order, in addition to the shipping timeline selected at checkout). Please ensure you monitor your tracking information closely. We appreciate your understanding and patience.

If you have any questions regarding your order, please contact merchandise@shambhalamusicfestival.com with your order number.

SHIPPING PROCESS

Review your shopping cart and check out.
You will be prompted to select your desired shipping rate before entering payment information.
Please allow up to 7 days for processing your order. Once your order has been processed, it will ship with the shipping timeline you selected at checkout. This shipping timeline does not include our 7 days processing time.

If you need some assistance, you can always reach out to us at merchandise@shambhalamusicfestival.com

INTERNATIONAL SHIPPING LOCATIONS

Currently we ship to the following countries:

Canada
USA
Australia
All other countries: Please email merchandise@shambhalamusicfestival.com to see if we can facilitate shipping for you

RETURN & EXCHANGE POLICY

If you do not absolutely love your new Shambhala merchandise, you may return the item(s) for a refund of the purchase price or exchange your item(s).

We will gladly refund or exchange all unwashed and unworn merchandise with the original tags still attached within 30 days of delivery.

Swimwear and Intimate Items: Garment/s are in their original condition, hygiene stickers still attached and tags (if applicable) within 30 days of delivery. Each item will be assessed based on the interests of hygiene; we may refuse returns of items where it's evident that these standards are not met.

Please ensure that all returns or exchanges be sent back to us via tracked mail. Shambhala is not responsible for packages not received if sent without tracking. Please include the original packing slip invoice.

Refunds will be issued using the same method of payment and the same credit card as the original purchase. Shipping charges are not refundable.

Shipping charges may apply for any returned or reshipped item(s). If you are exchanging an item for a different size or product shipping charges will be applied one-way.

You can ship your returned order to:

Shambhala Music Festival Ltd.

Suite 2003 – 622 Front Street

Nelson, BC, Canada

V1L 4B7

If you have any questions, please contact us at merchandise@shambhalamusicfestival.com