Return & Exchange Policy

If you do not absolutely love your new Shambhala merchandise, you may return the item(s) for a full refund of the purchased price or exchange your item(s).

We will gladly refund or exchange all unwashed and unworn merchandise with the original tags still attached within 30 days of delivery.

We recommend that all returns or exchanges be sent back to us via tracked mail. Shambhala is not responsible for packages not received if sent without tracking. Please include the original packing slip invoice.

Refunds will be issued using the same method of payment and the same credit card as the original purchase. Shipping charges and sales tax on shipping are not refundable. Shipping charges may apply for any returned or reshipped item(s).

You can ship your returned order to:
Shambhala Music Festival Ltd.
Suite 2003 – 622 Front Street 
Nelson, BC, Canada V1L 4B7

If you have any questions, please don’t hesitate to contact us at